Terms & Condition
Welcome to Mama Metal! These Terms & Conditions outline the rules and guidelines for using our website and purchasing our handcrafted, non-toxic brass and copper cookware. By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By using the Mama Metal website (www.mamametal.in) or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
2. Product Information
- All products listed on our website are handcrafted by skilled artisans using traditional techniques.
- Due to the handmade nature of our cookware, minor variations in size, weight, or finish may occur. These are not considered defects but rather a testament to the artisanal process.
- Product images on the website are for illustrative purposes only. Actual products may slightly differ in appearance.
3. Order Placement & Payment
- By placing an order, you confirm that all information provided (e.g., shipping address, payment details) is accurate and complete.
- We accept payments through secure payment gateways. All transactions are encrypted for your safety.
- Once an order is placed, you will receive an order confirmation via email.
4. Shipping & Delivery
- We ship to all locations serviced by our logistics partners. Please ensure your shipping address is accurate to avoid delivery issues.
- Delivery timelines are estimates and may vary due to unforeseen circumstances. We are not liable for delays caused by third-party logistics providers.
- For international orders, customs duties and taxes are the responsibility of the customer.
5. Exchange Policy
- We do not accept returns. However, exchanges are allowed for damaged or defective products if reported within 3 days of delivery.
- To initiate an exchange, contact us at help@mamametal.in with your order details and proof of the issue (photos or video).
- Approved exchanges must be sent to:
Mama Metal
Plot no. 28, 29
Kailash Nagar,
Fazilka, Punjab - 152123
India
6. Cancellations
- Orders can be canceled within 24 hours of placement. After this period, cancellations are not permitted as production may have already begun.
- To request a cancellation, email us at help@mamametal.in with your order details.
7. Intellectual Property
- All content on the Mama Metal website, including text, images, logos, and designs, is the property of Mama Metal and protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. Limitation of Liability
- Mama Metal is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the value of the product purchased.
9. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law
- These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Fazilka, Punjab.
11. Changes to Terms & Conditions
- Mama Metal reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the revised terms.
12. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: help@mamametal.in
Address: An Entity of MB Metals , Plot No. 28/29, Kailash Nagar, Fazilka, Punjab
Phone: +91 8360235002
Thank you for choosing Mama Metal. We appreciate your trust in our handcrafted, non-toxic brass and copper cookware and are committed to providing you with an exceptional experience.